When to add a term
Use Brain → Term Knowledge for language that needs a consistent meaning. Examples include a technical acronym, a branded process, a product family name or a phrase your customers use differently from the wider industry.
Keep each entry focused on one concept. A short, precise definition is easier to maintain than an entry that mixes a glossary, sales pitch and several policies.
Create a useful entry
- Select the website and open Term Knowledge.
- Enter the preferred term and its approved meaning.
- Add recognised aliases or alternative names where the editor supports them.
- Explain how the term should be used, including wording to avoid.
- Set the available priority or mandatory option only when appropriate.
- Save and check that the entry is active.
An alias should identify the same thing. Do not use aliases to combine different model numbers or products with different capabilities. For example, a short form and the full name of the same technology are appropriate; two similar-looking models with different specifications are not.
Check the result in context
Ask a specialist to explain the concept or use it in a small draft. Confirm that the preferred wording appears naturally and that the meaning is correct. An alias helps retrieval, but the final output still needs review.
If the same concept appears in several records, inspect whether the definitions conflict. Use Brain Recommendations to review possible duplication. Supported term merges let an authorised user edit the combined definition, aliases and usage notes before confirming removal of the second record.
Maintain changes carefully
When a term changes meaning or a brand name is replaced, update the existing record and review related products and Q&A. Leaving old and new definitions active can produce inconsistent responses. Preserve useful historical distinctions in the usage notes instead of presenting both definitions as current.